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Frequently Asked Questions
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Our minimum order is $100, not including taxes and shipping charges. If there are items that are out of stock on your order, they will not be included in that amount. We will call you so that you can add more to your order.
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Under normal work volume, orders will be shipped within 72 working hours after the receipt of confirmed order via postal service or other carrier (whichever is more economical and feasible). We are not responsible for any delays due to the carrier or delivery company.
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Any claims for shortage or damaged goods must be made within 7 working days upon the receipt of the shipment. We will accept returns, exchanges or refunds on sold merchandise due to material or manufacture defects, but not due to mis-use of the product. A prior notice must be given to our office on all returns. We will not accept any unauthorized return.
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All orders will be shipped as C.O.D., Credit term of Net-30 days (applies to credit approved accounts only), Visa, or MasterCard. For your convenience, we have added the method of using credit cards to save you the C.O.D. service charges.
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We base shipping charges on the amount of boxes needed for your order, their weight and the location of your store.
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A prior notice must be given to our office on all returns. We will not accept any unauthorized return. We will refund freight charges based on the postal rate chart only. We will not accept C.O.D. on any returns.
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As a bonus we will pay the freight charges on sales with a net invoice value over $600. This excludes the C.O.D. charges, GST and any products that are on the order but are not available. We reserve the right to limit the offer of this bonus reward to our customers.
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When paying for an order through C.O.D. we will not accept post-dated cheques.
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For the Fun Fur material cat furniture you have the option of four colors: Carmel, Brown, Emerald and Navy. For all of our carpet material cat furniture you cannot specify the color you'd like, but most of the colors are neutral to suit the furniture in your home.
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On our homepage (www.asapet.com) there is a link on the bottom-left corner where you can join our newsletter. Simply enter your email address and we will start sending you sales flyers. If you do not have an email address you can also contact us by phone and leave us your fax number.
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To open an account with us, we will require a faxed or emailed copy of your business license, as well as a vendors permit or sales tax ID number. The documents need to be original copies from your province; we will not accept hand-written documents.
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If you are opening a new account with our company, we require you to place a couple of orders and clear the payment before we can go through the process of the credit application. Once you place a couple of orders we will be more then happy to send you a credit application.
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Yes, it is possible. Please specify with our sales representatives the separate billing and shipping addresses.
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You can place an order by fax, email or telephone. If you are emailing or faxing an order, please remember to include the name of your establishment, phone number and method of payment.
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Unfortunately, we do not give out free samples.
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We do not have a showroom at our office.
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If you do not wish to pay for shipping and are willing to come to our office, you can definitely pick up your order. In this case, please specify on your order that it is for pick-up. We will contact you when the order is ready. Please note that once we create an order to be picked up, we cannot change it to have it shipped instead since we pack boxes differently for pick-up orders.
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We do not put any out of stock items on backorder. If you want to know if we have a certain item in stock you can contact us and we will check to make sure that we have it. If you notice on your invoice that an item isn't there, then it means that we didn't have it in stock at the time of the order.
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If you choose to pay for your order by C.O.D., there is an $8.00CAD/$9.00USD fee on top of your shipping charges as well as a $1.00 insurance fee for each box.
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The credit application process takes approximately two weeks. Once we receive the filled-out application back from you we will send reference documents to your references and wait until we receive the answers back. If you find that the process is too long, you can always contact your references so that they fill out the sheet faster. Once everything is looked over we will send you an approval letter through the mail. If the process seems to be taking too long at this point, it is because we are waiting for an answer from the references.
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We are more then happy to send you a label through the mail if you are missing one for our product. Please contact us if this happens and let us know which product you require UPC labels for.
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